Shipping Policy

Effective Date: January 3, 2025
Address: 6941 Courthouse Rd, Providence Forge, Virginia (VA), United States

1. Introduction

This Shipping Policy explains how Classicluis handles the delivery of products. Our goal is to provide prompt and reliable shipping to all customers while maintaining transparency about costs, timelines, and processes.

2. Shipping Options

2.1 Standard Shipping

  • Delivery timeframe: 5-7 business days.
  • Available for all domestic and international orders.

2.2 Expedited Shipping

  • Delivery timeframe: 2-3 business days.
  • Subject to additional charges based on the order weight and destination.

2.3 Same-Day Delivery (For Select Locations)

  • Orders placed before 12:00 PM (local time) qualify for same-day delivery.

3. Shipping Costs

3.1 Calculation of Shipping Fees

  • Shipping fees are calculated based on the weight, size, and destination of the order.
  • Customers will see the exact shipping cost during checkout.

3.2 Free Shipping

  • Free shipping is available for orders exceeding $100 within the United States.
  • This offer excludes expedited and same-day delivery options.

4. Delivery Timelines

4.1 Domestic Orders

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.

4.2 International Orders

  • Delivery timeframe varies by destination, typically 10-15 business days.
  • Customs clearance may cause delays.

4.3 Holiday Shipping

Orders placed during holidays may experience delays due to high shipping volumes.

5. Order Tracking

5.1 Tracking Information

  • Customers will receive a tracking number via email once the order is shipped.
  • Tracking details can be accessed through the carrier’s website.

5.2 Issues with Tracking

  • If the tracking number does not update within 48 hours, contact info@classicluis.com for assistance.

6. Lost, Damaged, or Delayed Shipments

6.1 Lost Items

  • Classicluis will replace or refund lost items after an investigation with the shipping carrier.

6.2 Damaged Items

  • Customers must report damaged items within 48 hours of delivery.
  • Submit photos and a description of the damage to info@classicluis.com.

6.3 Delayed Shipments

  • Classicluis is not liable for delays caused by weather, customs, or carrier issues.

7. Customs and Duties

7.1 International Customers

  • Import duties and taxes are the responsibility of the customer.
  • Contact your local customs office for details.

7.2 Customs Clearance Delays

  • Classicluis is not responsible for delays caused by customs inspections.

8. Returns and Exchanges

Refer to the Refund and Returns Policy for details on how to return or exchange items.

9. Shipping Address Requirements

9.1 Accurate Address Information

  • Customers must provide a complete and accurate shipping address during checkout.
  • Orders with incorrect addresses may be delayed or canceled.

9.2 Restricted Locations

  • Classicluis does not ship to P.O. boxes or military addresses (APO/FPO).

10. Contact Information for Shipping Issues

For questions or concerns about shipping, contact us:

11. Policy Updates

This Shipping Policy may be revised periodically. Changes will be communicated through the website or email.