Refund and Returns Policy

Effective Date: January 3, 2025
Address: 6941 Courthouse Rd, Providence Forge, Virginia (VA), United States

1. Introduction

At Classicluis, customer satisfaction is our priority. This Refund and Returns Policy ensures transparency and fairness for customers seeking refunds or returns.

2. Definitions

  • Eligible Items: Products in their original condition, unused, and with intact packaging.
  • Non-Refundable Items: Items not eligible for refunds, such as gift cards or items marked as “Final Sale.”
  • Return Period: The period within which a return or refund must be requested (typically 30 days).

3. Eligibility for Returns and Refunds

3.1 Conditions for Eligibility

To qualify for a return or refund:

  • The item must be returned within 30 days of delivery.
  • It must be in its original condition, with tags, manuals, and accessories included.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

3.2 Exceptions to Refunds

Refunds are not provided for:

  • Personalized or custom-made items.
  • Items damaged due to misuse or improper handling by the customer.

4. Non-Refundable Items

The following items cannot be returned or refunded:

  • Gift cards and vouchers.
  • Clearance or final sale items.
  • Downloadable software or digital products.

5. Refund Process

5.1 Initiating a Refund

To request a refund:

  1. Email us at info@classicluis.com with your order number and reason for the return.
  2. Await confirmation and instructions on how to proceed.

5.2 Refund Timeline

Once the returned item is received and inspected, the refund will be processed within 7-10 business days. Refunds will be issued to the original payment method.

6. Return Process

6.1 Steps to Return an Item

  1. Contact our support team via info@classicluis.com to obtain a Return Authorization (RA) number.
  2. Carefully package the item, including all original components and proof of purchase.
  3. Ship the item to: 6941 Courthouse Rd, Providence Forge, VA using a trackable shipping service.

6.2 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.

7. Exchanges

7.1 Conditions for Exchanges

Exchanges are allowed for defective items or if the wrong product was delivered. Requests must be made within the return period.

7.2 Exchange Process

  1. Email info@classicluis.com detailing the issue.
  2. Upon approval, ship the item back for an exchange or replacement.

8. Items Lost or Damaged During Return Shipping

We are not responsible for items lost or damaged during return shipping. Customers are advised to use a trackable and insured shipping service.

9. Customer Responsibilities

Customers must ensure:

  • Items are returned securely packaged.
  • Return requests are made within the stipulated period.

10. Policy Updates

This Refund and Returns Policy may be updated periodically. Customers will be notified of any major changes via email or website announcements.

11. Contact Us

For assistance with refunds or returns, reach out to us: